Privacy Policy

Yanyah ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our coaching services, visit our website, or interact with us in any way.

1. Information We Collect

1.1 Personal Information

We collect information you voluntarily provide when you register for our services, book a consultation, fill out forms, communicate with us via email, chat, or text, subscribe to our newsletter, or provide testimonials. This may include:

• Name
• Email address
• Phone number
• Mailing address
• Age and date of birth
• Payment and billing information

1.2 Health & Fitness Information

As part of our coaching services, we may collect:

• Health history and medical conditions
• Current medications and supplements
• Fitness level and exercise history
• Dietary habits and preferences
• Body measurements and composition data
• Progress photos (with your permission)
• Lab results and biomarker data
• Sleep, stress, and recovery metrics

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

2.1 To Provide Services

• Creating and managing your coaching account
• Delivering personalized training and nutrition programs
• Providing weekly check-ins and progress tracking
• Answering your questions and providing support

2.2 To Process Payments

• Processing transactions and sending billing statements
• Managing payment plans and subscriptions
• Detecting and preventing fraudulent activity

2.3 To Communicate With You

• Sending program updates and important notices
• Responding to your inquiries and requests
• Providing educational content and resources
• Marketing communications (with your consent)
• Appointment reminders and scheduling

2.4 To Improve Our Services

• Analyzing usage patterns and trends
• Improving our website and user experience
• Developing new programs and features
• Conducting research and analytics

2.5 For Legal Compliance

• Complying with applicable legal obligations
• Enforcing our Terms & Conditions
• Protecting our rights and interests

3. SMS/Text Messaging Opt-In & Communications

3.1 SMS Opt-In

By providing your phone number through our website forms, landing pages, consultation bookings, event registrations, or verbal/written enrollment, you consent to receive SMS messages from Yanyah. Message frequency may vary. Message and data rates may apply.

3.2 SMS Opt-Out

You may opt out of SMS messages at any time by replying "STOP" to any message or contacting us directly via email.

3.3 Mobile Information Sharing

4. How We Share Your Information

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Email service providers (e.g., Mailchimp, ConvertKit)
• Hosting and cloud storage providers
• Analytics providers (e.g., Google Analytics)
• CRM platforms

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Law enforcement requests
• Protection of our legal rights
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with your explicit consent for marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit (SSL/TLS)
• Secure data storage systems
• Regular security audits and assessments
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 Access & Correction

You may access and update your personal information at any time by logging into your account or contacting us directly.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You may request the deletion of your personal information, subject to certain legal exceptions (such as tax or legal record retention requirements).

7.4 Marketing Opt-Out

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any SMS message
• Contacting us directly via email
• Updating your communication preferences in your account settings

7.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your personal information)
• The right to non-discrimination for exercising your privacy rights

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize content and advertising
• Improve website functionality and performance

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to access certain features of our website.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it immediately.

11. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [Your contact email]
• Instagram: @yanyah